Player Limits & Responsible Play Tools

At High 5 Casino, play should be fun and manageable.

This page lets you set purchase and session tools that match your goals. You can update settings at any time, and support is here if you need help.
High 5 Casino Player Limits & Responsible Play Tools

How Player Limits Work

Limits apply to the account signed in.

If a limit is reached, the action pauses until the time window resets. Some changes apply right away, while others use a short waiting period for extra protection.

Purchase Limit

Set a cap on how much you can purchase within a chosen time frame.

When the cap is reached, purchases pause until the window resets. This helps you plan spending and avoid surprises.

Current Limit
See your active cap and remaining allowance for the period. If you have no cap set, this section will show “No active limit.”

Set New Limit
Choose a Limit Length of 1 | 7 | 30 days. Enter a Limit Amount that fits your plan. Confirm to apply the new setting to future purchases in that window.

What takes effect when
Lowering a purchase limit typically applies right away. Raising or removing a purchase limit uses a 24-hour waiting period to add a pause before increases.

Example
If you set 100 for 7 days and reach 100 on day 3, purchases pause until the 7-day window resets. On day 8, the allowance resets to your set amount.

Reality Check

Set a recurring reminder that summarizes your play within a set interval.

This helps you track time and activity and decide if you want to continue.

Enable Reality Check
Turn the reminder on and pick an interval in hours. When the interval hits, a prompt appears with session details and a quick choice to keep playing or take a break.

Example
Pick a 1-hour reminder to get a gentle prompt about time spent. You’ll see the summary and can close it or step away.

Time Out Period

Take a short break from your account with a temporary lock.

During a time out, you cannot log in or play on this account. When the period ends, access returns without extra steps.

Set Time Out Duration
Choose the number of days that fits your break. Confirm to lock access for that span. You’ll receive a note confirming the start and end times.

What to expect
You will be signed out, and access will remain off for the period. After the end time passes, you can sign back in as usual.

Cooling-Off for Financial Limits

Any request to increase or remove a financial limit uses a 24-hour cooling-off period.

This adds a pause before higher limits take effect. Requests to lower limits usually apply right away.

Why it matters
The pause helps prevent quick jumps in spending caps. If you change your mind during the wait, you can cancel the increase and keep your lower limit.

Player Limits FAQs

Can I change my limits at any time?
Yes. You can set, lower, or cancel reminders and time-outs whenever you like. Requests to raise or remove financial limits use a 24-hour wait.

What happens when I hit my purchase cap?
Purchases pause until the time window resets. You can still browse games and features that do not require a purchase.

Do time-outs end automatically?
Yes. When the time ends, the account becomes accessible. You can then sign in as usual.

Where can I get help setting limits?
Contact customer support, and we’ll walk you through each control. We can also point you to educational resources on setting goals.

If you need help or want to discuss your settings, please contact customer service.

We can review options with you and explain how each tool works on your account.

Looking for extra support? Visit our Help Center for helpful tips.